Please contact our customer services team at email@example.com or +64 9 8205807 to register your exchange or return within 7 days of receipt of parcel.
There are some instances where we cannot accept a returned item. Please see our full returns policy here.
Use the original courier packaging you received your item in to repackage and send back to us at our distribution centre. Make sure the original delivery details are not visible and address to:
C/O The Derek Corporation
637 Rosebank Road
Avondale, Auckland 1026
Any returns must be in original unused and unworn condition with their tags still attached. The original packaging must also be returned with your item.
If a refund is approved for faulty products where a replacement is not possible, the product price and freight will be credited back using the original payment method.
Proof of purchase will be required for all returns.
We calculate shipping based on products and destination in the Check Out area. To receive an accurate summary of your shipping charges please proceed to check out with your items. Our basic shipping rates for different items can be found here.
If an item has arrived faulty or damaged please contact our customer services team at firstname.lastname@example.org or +64 9 8205807 to arrange pick up and return to our distribution centre. A replacement or a full refund including freight charges will be provided for faulty items. Replacement items will be sent freight free. Please accept our apologies for any inconvenience and we promise to make it right as quickly as possible.
We strive to despatch all orders within 1-2 working days. Delivery is dependent on where you live in New Zealand and Internationally.
Most New Zealand North Island packages will arrive within 2-3 Business Days and the New Zealand South Island within 3-4 Business Days. Please allow an extra 3 working days for rural deliveries.
We deliver within New Zealand to the following areas:
Auckland, Bay of Plenty, Canterbury, Gisborne, Hawkes Bay, Manawatu- Whanganui, Marlborough, Nelson, Northland, Otago, Southland, Taranaki, Tasman, Waikato, Wellington, West Coast.
We deliver internationally to the following areas: