We are sure you will be completely in LOVE with your purchase from Caffeinated Kiwis. We also recognise that ordering online can be tricky, so yes! You can return an item to us for an exchange of size or colour, or even if the product is not quite what you expected we will happily provide an exchange for purchases returned within 14 days. Please contact our customer services team on +64 09 8205807 or info@caffeinatedkiwis.co.nz to obtain a returns number within 7 days of receiving your purchase and our customer service team will be happy to help you with how to arrange your return.
DISPATCH TIMES
We will always aim to dispatch your order within one working day. Our distribution centre can be extremely busy within peak times so it may take 1-2 days on these occasions.
DELIVERIES WITHIN NEW ZEALAND
Orders will be sent via courier with a transit time of approximately 2-3 working days from date of dispatch. Please allow additional days for rural deliveries. From time to time we may use alternative delivery methods but this will not impact the shipping charges.
We need a physical street address for your order because couriers don’t deliver to PO boxes. Yes, we will deliver to rural delivery addresses.
NEW ZEALAND SHIPPING RATES
REGION
ORDER SIZE
NZD$
Auckland
Small
$5.00
Auckland
Standard
$9.00
Auckland
Large
$10.00
North Island
Small
$5.00
North Island
Standard
$9.00
North Island
Large
$14.00
South Island
Small
$5.00
South Island
Standard
$12.00
South Island
Large
$22.00
For an accurate quotation of shipping rates please enter your shipping details at Check Out.
WHERE DO WE DELIVER TO?
We Deliver to the below regions of New Zealand:
Auckland, Bay of Plenty, Canterbury, Gisborne, Hawkes Bay, Manawatu- Whanganui, Marlborough, Nelson, Northland, Otago, Southland, Taranaki, Tasman, Waikato, Wellington, West Coast
INTERNATIONAL DELIVERY
Orders will be sent via NZ Post International courier with a transit times depending on where the delivery is dispatched to. From time to time we may use alternative delivery methods but this will not impact the shipping charges.
We need a physical street address for your order because couriers don’t deliver to PO boxes.
Destination / Zone
International Courier
Australia
2 – 3 working days
Cook Islands, Fiji, New Caledonia, Samoa, Tonga, Vanuatu
Asia
4 – 6 working days
Cambodia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand and Vietnam only.
Canada, UK and Europe
5 – 6 working days
Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, UK and United States of America
United States of America
5 – 6 working days
Rest of the world
5 – 6 working days
Brazil, Chile, Costa Rica, Ecuador, El Salvador, India**, Mexico, Sri Lanka, Uruguay
Please note that International Courier service is only available to major cities in India**.
INTERNATIONAL SHIPPING RATES
Shipping rates for International orders are calculated by the size of your order and destination of delivery. For an accurate quotation of shipping rates please enter your shipping details at Check Out.
