Returns and Refunds
We are sure you will be completely in LOVE with your purchase from Caffeinated Kiwis. We also recognise that ordering online can be tricky, so yes! You can return an item to us for an exchange of size or colour, or even if the product is not quite what you expected we will happily provide an exchange for purchases returned within 14 days. Please contact our customer services team on +64 09 8205807 or info@caffeinatedkiwis.co.nz to obtain a returns number within 7 days of receiving your purchase and our customer service team will be happy to help you with how to arrange your return.
SALE ITEMS
Sale items are final sale and are unable to be returned unless faulty.
ITEMS RETURNED IN UNSALEABLE CONDITION
Unfortunately with the exception of faulty items, we are unable to accept items returned that are not in their original condition or returned after 14 days of you receiving your item. We will contact you to discuss if you would like your items to be returned to you at your cost.
Original condition includes having all tags and packaging where applicable to be returned in original condition with the items.
CONSUMER GUARANTEES ACT 1993
Caffeinated Kiwis will meet all obligations required under the Consumer Guarantees Act to remedy any situation involving faulty or damaged items.
FAULTY ITEMS
We pride ourselves on our strict quality control and we strive to ensure every item we send out is meeting our high standards. If items you have received from us are faulty please contact our customer services team on +64 09 8205807 or info@caffeinatedkiwis.co.nz to arrange their pick up and return to our distribution centre. Caffeinated Kiwis will then remedy the situation with either a replacement where possible or a full refund including freight charges will be provided if a replacement is not possible for faulty items. Replacement items will be sent freight free. Please accept our apologies for any inconvenience and we promise to make it right as quickly as possible.
ITEMS DAMAGED IN TRANSIT
If your items arrive damaged please keep all the contents including the packaging or parcel that the items arrived in. Please contact us to discuss further on +64 09 8205807 or
and we will make it right as quickly as possible.
HOW TO RETURN YOUR ITEM
Use the original courier bag / box you received your item in to repackage and send back to us at our distribution centre. Make sure the original delivery details are not visible and address to:
Caffeinated Kiwis
C/O The Derek Corporation
637 Rosebank Road
Avondale, Auckland
New Zealand 1026
Please remember unless you are returning a faulty item any returns must be in original unused and unworn condition with their tags still attached.
Refunds for faulty products will be credited back using the original payment method.
Proof of purchase will be required for all returns.
